Refund & Returns Policy

Refunds & Returns Policy for Your Health Really Matters

Effective Date: 20th February 2025
Website: www.yourhealthreallymatters.com
Business Name: Your Health Really Matters
Email: [email protected]
Address: Stonestown, Delvin, Co. Westmeath, Ireland, N91VW53

At Your Health Really Matters, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward and fair Refunds & Returns Policy. Please read this policy carefully to understand your rights and responsibilities.

1. Eligibility for Returns and Refunds

Physical Products

  • You may return physical products within 30 days of receiving your order.
  • To be eligible for a return:
    • The product must be unused, unopened, and in its original packaging.
    • You must provide proof of purchase (e.g., order number or receipt).

Digital Products

  • Due to the nature of digital products (e.g., eBooks, downloadable guides), they are non-refundable unless:
    • The product is defective or not as described.
    • You have not downloaded or accessed the product.

2. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact Us: Email us at [email protected] within 30 days of receiving your order. Include:
    • Your order number.
    • The reason for the return.
    • Photos of the product (if applicable).
  2. Receive Instructions: We will provide you with a Return Authorization Number (RAN) and instructions for returning the product.
  3. Ship the Product: Pack the product securely, include the RAN, and ship it to the address provided. We recommend using a trackable shipping method.

3. Refund Process

  • Physical Products:
    • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed within 7 business days and credited to your original payment method.
    • Shipping costs are non-refundable, unless the return is due to an error on our part (e.g., wrong or defective product).
  • Digital Products:
    • If your refund request is approved, we will process the refund within 7 business days and notify you via email.

4. Return Shipping Costs

  • Customer Responsibility: You are responsible for the cost of return shipping unless the return is due to an error on our part.
  • Free Returns: If the return is due to a mistake on our part (e.g., wrong or defective product), we will cover the return shipping costs.

5. Damaged or Defective Products

If you receive a damaged or defective product:

  1. Contact Us: Notify us within 7 days of receiving the product. Include photos and a description of the issue.
  2. Replacement or Refund: We will provide a replacement or refund, depending on your preference.

6. Non-Returnable Items

The following items are non-returnable:

  • Opened or used physical products (unless defective).
  • Digital products that have been downloaded or accessed.

7. Contact Us

If you have any questions about our Refunds & Returns Policy or need assistance, please contact us at:

Your Health Really Matters
Email: [email protected]
Address: Stonestown, Delvin, Co. Westmeath, Ireland, N91VW53

8. Policy Updates

We may update this Refunds & Returns Policy periodically. The updated version will be posted on our website with the effective date.

Thank you for choosing Your Health Really Matters! We value your trust and are committed to providing you with a seamless and satisfactory shopping experience.